Cisco Customer Support Portal

Cisco had a customer service portal that was difficult to use. It was not clear how to create a support case and the selections were overwhelming to the users. It also generated a lot of extra work for the customer support agents who helped the users move their cases through the process. The goal of the project was to redesign the user flows in a way that made the case creation process more "self-service" while reducing the workload of the customer service agents.

Textura Two Factor Authentication

Textura CPM accounted for 60% of Textura’s revenue; it is a payment management and processing software that stores sensitive banking information for thousands of companies and subsidiaries. With that in mind, when it was discovered a hacker came close to breaking in and stealing account information the decision was made hide banking information and add a two factor authentication as a security measure.

Mobile App Navigation

The Team Mobile app is Viewpoint's flagship mobile app. It is a powerful app that handles several aspects of construction project management. However, it had a fatal flaw in its navigation. The navigation required the user to go through several pages to get to where they want. Also, in the primary or hamburger menu the user was very limited with what they could do. After a major customer complained to the mobile lead I was tasked with updating the navigation.